It Consulting Practices Information Technology Essay

IT consulting is one of the fastest turning sections of confer withing. Application of IT technologies supply chances to the concern for cutting cost, growing, faster communicating, connectivity, integrating of systems, supply concatenation and bettering services such as client relationship direction and much more. Internet, e-business, outsourcing, database, nomadic telephoning, digital media, unreal intelligence are the cants in the present concern environment.

Information Technology consulting has grown exponentially from informations processing ( DP ) to Networking over the last 30 old ages. IT consulting has made possible the communicating and dealing with providers, clients and the full value concatenation much faster and easier. Internet and e-business have made enormous impact on the manner we do our concern.

IT consulting is a huge, diverse and complex country and can be categorised in a figure of ways. One of the ways is to categorize it into the types of the administrations covering with IT confer withing. There are full merchandise service houses and IT confer withing such as IBM, Accenture, Cap Gemini, KPMG, Pricewaterhouse Coopers, Deloitte and others. There are medium, little houses and single advisers working in niche market. There is big figure of little advisers assisting clients with e-business chances. “ Web services and e-business are the fastest turning sections in IT consulting. ” Web confer withing includes web design, web development, cyberspace selling etc. The term “ Web 2.0 ” is normally associated with web applications that facilitate interactiveA information sharingA andA collaborationA on theA World Wide Web.

All direction confer withing require functional expertness ( selling, human resource development, operations direction etc. ) and domain cognition ( automotive, pharmaceutical, energy and so on ) . IT confer withing covering with concern solutions hence requires a squad consisting of concern advisers and IT experts depending on the complexness of the assignment.

14.2 Aims

The aims of larning are to understand:

Function of IT confer withing in concern ;

Impact of IT on direction consulting ;

The chief countries of IT consulting ;

The countries of operations of big consulting houses ;

Operationss of little consulting houses in IT sector ;

Outsourcing of IT confer withing.

14.3 Elementss of IT confer withing patterns

IT consulting has made enormous impact on direction consulting and is the largest section of confer withing concern. At present, it is the biggest gross watercourse of confer withing services. The boundaries between direction consulting and IT confer withing have become quite fluid.

“ No recent development has impacted direction confer withing more than IT, and nil on the skyline will impact direction confer withing more. Today, IT confer withing histories for more than 45 per centum of all direction consulting gross. ”[ 1 ]

What is information engineering? Harmonizing to The Information Technology Association of America ( ITAA ) , “ Information technologyA ( IT ) is the survey, design, development, execution, support or direction of computer-basedA information systems, peculiarly package applications and computing machine hardware. ”

However, IT consulting has become more complex and screens diverse and broad field of operations. Large administrations such as Accenture, IBM, KPMG, Deloitte, TCS, and Infosys provide integrated end-to terminal IT enabled concern consulting services. They provide IT confer withing services based on a meeting of concern cognition and deep engineering accomplishments. The manner of planetary bringing of IT confer withing services is “ concern consulting onsite and engineering execution off site. ” This attack does non necessitate delegating big squad of experts dwelling of IT specializer and concern advisers at the client office. IT specializers work off site and concern advisers work with the client.

14.3.1 Elementss of it confer withing

The concerns need to react fast to run into the demands of progressively disputing market environment. To hold sustainable competitory advantage in such a concern environment, companies need to take advanced steps.

IT consultants use assorted IT enabled tools and concern theoretical accounts to supply confer withing services in following countries:

To develop IT enabled growing scheme ;

To cut cost and better energy efficiency ;

Increased productiveness ;

Outsourcing of non nucleus concern operations ;

To implement faster communicating systems ;

To hold an effectual organizational construction ;

Comprehensive information direction ;

Speedier clip to react to market demand ;

Effective client relationship ;

Strong security systems ;

Infrastructure care system.

Some of the IT enabled concern solutions and tools are: concern procedure direction ( BPM ) , ERP, e-business, client relationship direction ( CRM ) , supply concatenation direction, outsourcing and others.

IT adviser loosely provides the undermentioned services to run into the demands of the client:

Developing sound scheme and an advanced concern theoretical account taking into history the latest concern tendencies and technological developments.

Application of appropriate package to run into the concern demands, specifications and work out the jobs ;

Streamline assorted application direction processes for maximal efficiency and control.

Transforming the endeavor into one streamlined and optimally-functional entity by system integrating ;

Performance technology services for top system public presentation on an on-going footing.

Nolan, Richard & A ; Bennigson, Larry ( 2003 ) suggest that the IT administration of the hereafter may dwell of the followers:

“ Business analysis to understand the demands of the concerns and to be able to interpret concern footings into proficient specifications ;

Technical architecture to supervise the system landscape and interface and to guarantee that the concern demands are solved by the IT systems ;

Project direction to implement alteration consistent with the patterns of the company ;

Management of the above mentioned IT critical competences and the dealingss with the planimeters, package providers and the internal clients. ”[ 2 ]

14.4 Consulting model theoretical account

Integrated IT confer withing services possibly loosely categorized into three countries:

IT Strategy ;

IT components ;

Business consulting.

These are depicted at figure 1.

Figure

14.4 IT Strategy

The function of IT scheme is to understand and be after how IT solutions can assist the organisation accomplish its aims and ends. This will necessitate diagnosing and appraisal of the operations and demands of the client. The concern ends will be defined, scheme will be devised for class of action.

The chief focal point of IT Strategy is the strategic alliance between concern and IT solutions to research new concern chances and derive a competitory advantage.

14.4.2 Technology constituent

Technology constituents include: Architecture and engineering, system integrating, merchandise development, outsourcing, substructure services, Master data direction, public presentation technology solutions, e-business and web services and others. These are depicted at figure 2.

Figure

Architecture and engineering

Architecture is the cardinal organisation of an IT system. The intent of the IT Architecture is to steer the procedure of planning, geting, edifice, modifying, interfacing and deploying IT resources throughout the organisation.

System integrating

The aim of system integrating is to convey synergism in assorted systems being used by the company for efficient and effectual working.

Merchandise Development

Merchandise development includes planing new package applications for an organisation.

IT Outsourcing

IT outsourcing is farm outing non-core concern operations to outside party.

Information Management

Information direction includes the followers:

Database direction system ;

Data repositing ;

Data excavation ;

Document repositing ;

Knowledge managementA ( KMS ) ;

Information hazard direction.

Performance technology

The intent of public presentation technology is to guarantee that IT system supports the concern aims.

E-business and Web services

E-business and Web-services are the fastest turning sections of IT confer withing. These are supplying an effectual manner for the companies to pass on with the clients, providers and the associates. Large figure of little companies is in this concern assisting the clients in niche market.

14.4.3 Business Consulting

Some of of the countries of concern consulting are:

Business procedure direction ;

Change direction ;

Program direction ;

Business hazard direction

These are depicted at figure 3.

Figure

14.4.3.1 Business procedure direction

Business Process Management Systems ( BPMS ) are a new household of package systems that automate and simplify the undertaking of pull offing concern procedures over the full lifecycle The procedure direction is an effectual tool to re-orient an organisation to be process-centric and customer-focused. Business procedure direction includes strategic planning of concern ends, procedure betterments and advanced application of engineering for greater effectivity and legerity. For supplying effectual BPM services and enhance concern public presentation, there should be synergy between people, procedures and engineering.

BPM is non Business procedure reengineering ( BPR ) . BPR was introduced by Michael Hammer and James Champy in 1993. This is a methodological analysis that emphasizes leveling the old procedure and re-creating procedures from abrasion. This attack is time-consuming and there is danger of flinging some utile contents of the bing procedure. BPM on the other manus reuses the bing procedures, and therefore capitalizes on accrued experience and investing. However, BPM and BPR complement each other instead than replace. Each of them increases the value of the other.

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14.4.3.2 Change direction

The procedure of alteration direction will loosely affect the undermentioned procedure:

Making consciousness: The aim of making consciousness is to that there is common understanding on what alterations are intended, how these will be affected and what values will be delivered ;

Making consensus: The intent is to make an environment conducive to alter ;

Execution: The alteration plan is implemented and institutionalized ;

Follow up: The activities at this stage include: coaching, preparation, communicating, job resolution, and turn toing opposition to alter.

14.4.3.3 PROGRAM MANAGEMENT

Consulting in Program direction involves reding the organisations for expeditiously pull offing undertaking portfolios to successfully put to death investing schemes. Consultant provides the organisation with the construction, processes, and tools to accomplish alliance between scheme and executing. Results of the plan direction will be organisational alteration and benefits are the mensurable and quantifiable betterments ensuing from alteration.

14.4.3.4Business hazard direction

Enterprise hazard direction ( ERM ) is the procedure of planning, forming, and commanding the activities of an organisation in order to minimise the effects of hazard on the operations of an organisation. Enterprise hazard direction includes the hazards associated with inadvertent losingss, fiscal, operational, and other risks.A

14.4.4 IT CONSULTING ROLES

There are chances at assorted degrees of working on an IT consulting undertaking. The functions of advisers in an IT consulting undertaking may change at different companies. However, the wide form is as under:

Business analyst

Role of concern analyst is to measure the concern theoretical account and their integrating with engineering. There are loosely following grades of concern analysis:

Strategy – The analysis of strategic demands of the administration ;

Business theoretical account analysis – the definition and analysis of the organisation ‘s concern theoretical accounts ;

Definition and design of procedure – the concern procedure modeling, and demands for proficient systems ;

Undertaking director

Undertaking director is responsible to be after the undertaking, mobilise the resources and implements the undertaking to the satisfaction of the client. Undertaking director is a senior director with experience in the field.

System Analyst

System analyst provides the nexus between the existent technological execution and the concern demands and ensures that the system design meets the demands of the undertaking efficaciously.

Technical Architect

Technical designers are responsible for the engineering, hardware, webs and constituents that are required for the undertaking.

System Architect

The systems architect establishes the basic construction of the system, specifying the indispensable nucleus design characteristics and elements guaranting that the undertaking constituents integrate with wider organisation.

Programmer or coder

AA coder, A computing machine programmerA orA coderA is person who writesA computing machine package. The computing machine programmerA can be a specializer in one country ofA computing machine scheduling or a Renaissance man who writes codification for many sorts of package.

Assorted people deployed on an IT undertaking are depicted at figure 4. This will alter depending on the type and complexness of the undertaking.

Figure

14.5 Outsourcing of concern and IT maps

The aim of outsourcing is to cut down cost by prosecuting another organisation to carryout not nucleus concern expeditiously and more economically. This enables the organisation to concentrate of nucleus concern and cut down cost of its operations. The company engaged for making the outsourced activities should hold efficient substructure and extremely trained people to react efficaciously.

14.5.1 Global BPO Market by industry

Global market by industry is depicted at figure 3.

Figure

Beginning: Pricewaterhouse Peter coopers ( 2005 ) Development of BPO in India

Outsourcing concern in India started with General Electric puting up GE Capital International services ( GECIS ) in 1990 at Gurgaon. In the twelvemonth 2004, GECIS was spun off as a separate legal entity by GE called Genpact.

Accenture and IBM are the topmost companies in outsourcing concern. In the twelvemonth 2009 Tata consulting and Wipro rose to the top five places. Infosys Technologies is ranked nineth and Genpact at 11th place. Other Indian companies are Tech Mahindra, HCL engineerings, Mind Tree etc. “ 75 leader companies had mean gross of US $ 2.61 billion. These leaders provided employment to over 3 million people. ”[ 3 ]

In the dynamic economic environment and discovery engineerings, a noticeable alteration in the service offerings of the houses in the ‘outsource concern ‘ is that service suppliers are migrating to higher-end strategic procedures. “ Correspondingly, the traditional growing drivers of the industry ( voice, informations processing ) , will lose focal point. ”

“ The aim of offshoring has progressed from being a mere cost-saving enterprise to one that is adopted for recognizing procedure betterments, and heightening efficiencies. This displacement has resulted in maturing of the client-vendor relationship, to a partnership. ”[ 4 ]

14.5.2 Planing for outsourcing

Planing for outsourcing requires appraisal of additions and hazards associated with outsourcing. The hazards involved besides are varied. At a macro degree, hazards can be classified as legal, regulative and economic. At a micro degree the hazards can be viability of service supplier which may include hapless apprehension of the undertaking, unequal substructure and informations security hazards. There could be hazard of cognition transportation. Detailed planning and taking long scope position in edifice relationship with the service supplier is of import to avoid booby traps of short term contracts which may non construct up the common trust and professional working relationships required for success of outsourcing undertakings.

“ For success in outsourcing, organisations need to take long-run value of offshore outsourcing, edifice advantages that go beyond near-term cost-saving. Building long-run relationships and leveraging the same becomes built-in portion of organisations ‘ strategic and tactical cloth ” . ( Corbett, Michael F. 2004 )

14.5.3 Type of services

Business procedure outsourcing includes an array of services crossing over a broad scope of maps.

Some of the countries include:

Call centre services ;

Human resources outsourcing ;

Finance and accounting outsourcing ;

Claims treating outsourcing ;

Data Management ServicesA ;

Product support services ;

Merchandise information services ;

Telemarketing Servicess ;

Technical Helpdesk Services ;

Catastrophe Recovery Services ;

Transcription ServicesA ;

Engineering services ;

Health services ;

Financial services ;

Information engineering ;

Software DevelopmentA ;

Legal ServicesA ;

Web services.

Contented direction ;

“ Contented direction, or CM, is the set of procedures and engineerings that support the aggregation, managing, and publication of information in any signifier or medium. In recent times this information is typically referred to as contentor, to be precise, digital content. Digital content may take the signifier of text, such as paperss, multimedia files, such as sound or picture files, or any other file type which follows a content lifecycle which requires direction. ”

14.6 Drumhead

IT consulting has made enormous impact on direction consulting and is the largest section of confer withing concern. At present, it is the biggest gross watercourse of confer withing services. The boundaries between direction consulting and IT confer withing have become quite fluid.

However, IT consulting has become more complex and screens diverse and broad field of operations. Large administrations such as Accenture, IBM, KPMG, Deloitte, TCS, and Infosys provide integrated end-to terminal IT enabled concern consulting services. They provide IT confer withing services based on a meeting of concern cognition and deep engineering accomplishments.

Integrated IT confer withing services possibly loosely categorized into three countries:

IT Strategy ;

IT components ;

Business consulting.

Technology constituents include: Architecture and engineering, system integrating, merchandise development, outsourcing, substructure services, Master data direction, public presentation technology solutions, e-business and web services and others.

Some of of the countries of concern consulting are:

Business procedure direction ;

Change direction ;

Program direction ;

Business hazard direction

The aim of outsourcing is to cut down cost by prosecuting another organisation to carryout not nucleus concern expeditiously and more economically. This enables the organisation to concentrate of nucleus concern and cut down cost of its operations. The company engaged for making the outsourced activities should hold efficient substructure and extremely trained people to react efficaciously.

14.7 Self Assessment Questions

What is IT confer withing?

Which are the chief countries of operations of planetary IT consulting houses?

How IT consulting has impacted direction consulting?

Which are the five big IT consulting houses in India and what are their countries of operation?

What are the critical elements in a consulting undertaking?

What is Outsourcing?

What are present tendencies in concern procedure outsourcing ( BPO ) ?

14.8 Further Readings

Corbett, Michael F. ( 2005 ) Outsourcing revolution-why it makes sense and how to make it right: Dearborn Trade Printing

Friedman, Rick ( 2002 ) . Constructing the IT Consulting Practice: Jossey Bass

Remeny, Den ( 2002 ) .How to Become a Successful IT Consultant: A Butterworth-Heinemann Title

Kubr M. ( 2002 ) Management Consulting- a usher to the profession -International Labour office, Geneva

Saddler Philip ( 2001 ) -Management Consultancy: a manus book for best patterns, Kogan page limited,

Greiner Larry & A ; poulfelt Flemming ( 2005 ) , The Contemporary Consultant, South Western

Fombrun Charles & A ; Nevins Mark ( 2003 ) , The Advice Business, Pearson Education Inc.

Burtonshaw-Gunn, Simon A. ( 2010 ) : Essential tools for Management Consulting: John Wiley & A ; Sons Ltd.