Main Concerns In Internet Banking Information Technology Essay

The Internet banking is altering the banking industry and is holding the major effects on banking relationships. Even the Morgan Stanley Dean Witter Internet research emphasised that Web is more of import for retail fiscal services than for many other industries. Internet banking involves usage of Internet for bringing of banking merchandises & A ; services. It falls into four chief classs, from Level 1 – minimal functionality sites that offer merely entree to lodge history informations – to Level 4 sites – extremely sophisticated offerings enabling incorporate gross revenues of extra merchandises and entree to other fiscal services- such as investing and insurance. In other words a successful Internet banking solution offers

A· Exceptional rates on Savingss, Cadmiums, and Irish republican armies

A· Checking with no monthly fee, free measure payment and discounts on ATM surcharges

A· Credit cards with low rates

A· Easy online applications for all histories, including personal loans and mortgages

A· 24 hr history entree

A· Quality client service with personal attending


Advantages antecedently held by big fiscal establishments have shrunk well. The Internet has leveled the playing field and afforded unfastened entree to clients in the planetary market place. Internet banking is a cost-efficient bringing channel for fiscal establishments. Consumers are encompassing the many benefits of Internet banking. Entree to one ‘s histories at anytime and from any location via the World Wide Web is a convenience unknown a short clip ago. Therefore, a bank ‘s Internet presence transforms from ‘brouchreware ‘ position to ‘Internet banking ‘ position once the bank goes through a engineering integrating attempt to enable the client to entree information about his or her specific history relationship. The six primary drivers of Internet banking includes, in order of primacy are:

A· Improve client entree

A· Facilitate the offering of more services

A· Increase client trueness

A· Attract new clients

A· Provide services offered by rivals

A· Reduce client abrasion


The banking industry in India is confronting unprecedented competition from non-traditional banking establishments, which now offer banking and fiscal services over the Internet. The deregulating of the banking industry coupled with the outgrowth of new engineerings, are enabling new rivals to come in the fiscal services market rapidly and expeditiously.

Indian Bankss are traveling for the retail banking in a large manner. However, much is still to be achieved. This survey which was conducted by pupils of IIML shows some interesting facts:

A· Throughout the state, the Internet Banking is in the nascent phase of development ( merely 50 Bankss are offering varied sort of Internet banking services ) .

A· In general, these Internet sites offer merely the most basic services. 55 % are so called ‘entry degree ‘ sites, offering little more than company information and basic selling stuffs. Merely 8 % offer ‘advanced minutess ‘ such as on-line financess transfer, minutess & A ; hard currency direction services.

A· Foreign & A ; Private Bankss are much advanced in footings of the figure of sites & A ; their degree of development.

EMERGING Challenge

Information engineering analyst house, the Meta Group, late reported that “ fiscal establishments who do n’t offer place banking by the twelvemonth 2000 will go marginalized. ” By the twelvemonth of 2002, a big sophisticated and extremely competitory Internet Banking Market will develop which will be driven by

A· Demand side force per unit area due to increasing entree to moo cost electronic services.

A· Emergence of unfastened criterions for banking functionality.

A· Turning client consciousness and demand of transparence.

A· Global participants in the disturbance

A· Close integrating of bank services with web based E-commerce or even disintermediation of services through direct electronic payments ( E- Cash ) .

A· More convenient international minutess due to the fact that the Internet along with general deregulating tendencies, extinguish geographic boundaries.

A· Move from one halt shopping to ‘Banking Portfolio ‘ i.e. unbundled merchandise purchases.

Surely some bing brick and howitzer Bankss will travel out of concern. But that ‘s because they fail to react to the challenge of the Internet. The Internet and it ‘s implicit in engineerings will alter and transform non merely banking, but all facets of finance and commercialism. It represents much more than a new distribution chance. It will enable agile participants to leverage their brick and howitzer presence to better client satisfaction and addition portion. It will coerce unenrgetic participants who are struck with bequest cost footing, out of business-since they are unable to convey to play in the new context.


In a study conducted by the Online Banking Association, member establishments rated security as the most of import issue of on-line banking. There is a double demand to protect clients ‘ privateness and protect against fraud. Banking Securely: Online Banking via the World Wide Web provides an overview of Internet commercialism and how one company handles secure banking for its fiscal establishment clients and their clients. Some basic information on the transmittal of confidential informations is presented in Security and Encryption on the Web. PC Magazine Online besides offers a primer: How Encryption Works. A multi-layered security architecture consisting firewalls, filtrating routers, encoding and digital enfranchisement ensures that your history information is protected from unauthorized entree:

A· Firewalls and filtrating routers guarantee that merely the legitimate Internet users are allowed to entree the system.

A· Encryption techniques used by the bank ( including the sophisticated public cardinal encoding ) would guarantee that privateness of informations fluxing between the browser and the Infinity system is protected.

A· Digital enfranchisement processs provide the confidence that the information you receive is from the Infinity system.

Reasoning Part

Claus Nehmzow, a Principal in the Information Technology Group in London at Booz Allen & A ; Hamilton, writes of some compelling research findings and offers his projections for European Bankss in The Internet Will Shake Backing ‘s Medieval Foundations. He believes the low dealing cost will do banking on the Net irresistible, but besides that this will necessitate establishments to carefully see and be after client dealingss plans.

A· It is believed that everything will be determined by content and context, and where executing will be cardinal. From a client and service supplier position, this is where the universe is moving-it is traveling to be real-time, online, personalisation for both selling and the service experience. If bing Bankss do n’t desire to vanish, it is this challenge of Integration that they need to encompass in order to win and last. The more things alteration, the less they change. In the months and years-ahead are traveling to be how Service Providers integrate and market their offerings across different channels. The strategic and executional conflicts of the hereafter are traveling to be fought for Channel Integration. What does Channel Integration means? It means that an establishment presents an indistinguishable face to the customer-be it in the subdivision, on the web, at an ATM or for that affair, through a gross revenues representative or a agent. An indistinguishable face, an indistinguishable message. Or better still, messages that reinforce each other. If a gross revenues representative attempts to sell you a lodging loan, you get e-mail a twenty-four hours subsequently reminding you about the loan. That ‘s called Integrated Gross saless, which consequences in incremental economic activity and improved efficiencies of communications. Channel Integration across the phone web can clearly take to a addition of several per centum points of GDP. The beauty of this attack is that one channel does non displace another. They feed on each other to make incremental value for the client, every bit good as the establishment. The incremental value comes from two distinguishable beginnings. First, you cut down inefficiencies. You do n’t direct people debris mail because you know that they are non likely to purchase a peculiar merchandise or service today. That consequences in net economy for the economic system. Second, you persuade people at the right clip ( the right clip from the client ‘s position, non from the service supplier ‘s position ) to choose for a seamster made offering. This excessively increases value. Actually, this has to make with the Internet itself, and more to with the underlying engineerings of the Internet which allow incremental efficiency, and empowers the client to do more enlightened and timely picks.

A· Last the merchandise scope is another issue which becomes of import. It will take a technological revolution to do available advanced banking merchandises on the net and given the rate at which the engineering is developing we can anticipate this to go on in close hereafter.


Internet banking would drive us into an age of originative devastation due to non-physical exchange, complete transparence giving rise to absolutely electronic market topographic point and client domination. The inquiry to be asked right now is “ What the Indian Banks should make ” Whatever is the scheme chosen and options adopted, certain cardinal parametric quantities would find the bank ‘s success on web:

1. For long term success, a bank may follow:

A· Adopting a webs mentality

A· Catching on the first mover ‘s advantage

A· Recognizing the nucleus competences

A· Ability to cover multiplicity with simpleness

A· Senior Management enterprise to transform the administration from inward to outward looking

A· Aligning functions and value propositions with the client sections A· Redesigning optimum channel portfolio

A· Geting new capablenesss through strategic confederations.

2. The above can be implemented in four stairss:

A· Familiarizing the client to new environment by demo version of package on bank ‘s web site. This should incorporate circuits through the characteristics which are to be included. It will enable users to give suggestions for betterments, which can be incorporated in ulterior versions wherever executable.

A· Second stage provides services such as history information and balances, statement of history, dealing trailing, mail box, look into book issue, stop payment, fiscal and customised information.

A· The 3rd stage may include extra services such as fund transportations, DD issue, standing instructions, opening fixed sedimentations, hint of loss of ATM cards.

A· The last measure should include advanced corporate banking services like 3rd party payments, public-service corporation measure payments, constitution of L/Cs, Cash Management Services etc. Enhanced program for the clients in future can include petitions for demand bill of exchanges and pay orders and many more to convey in the ultimate in banking convenience.

All the above schemes will assist Bankss in interpreting their traditional concern theoretical account into an Internet one, falling into three chief classs

A· One halt store

A· Virtual one-stop-shop

A· Best of strain provider.